Laboratory Support Services

Streamlining Laboratory Operations with Celestix Communications

Running a diagnostic laboratory today requires more than just advanced testing equipment — it demands timely communication, efficient coordination, and accurate data management. At Celestix Communications, we help laboratories achieve operational excellence by managing the critical tasks that connect physicians, facilities, couriers, and phlebotomists.

Our goal is to make every process — from order entry to result delivery — seamless and accurate. We understand that laboratories face daily challenges such as delayed communication, missing paperwork, and scheduling gaps that can affect patient care and turnaround time. That’s where we step in.

With a dedicated team trained in laboratory workflows, healthcare communication protocols, and HIPAA compliance, Celestix Communications ensures that nothing falls through the cracks. We take pride in simplifying complex communication chains so laboratories can focus on what truly matters — providing reliable and timely diagnostic results.

Providing services across Michigan, we proudly support diagnostic laboratories, nursing homes, assisted living facilities, and home health agencies with customized communication and coordination solutions. Whether you’re a small independent lab or part of a growing diagnostic network, Celestix Communications delivers dependable support that keeps your operations running smoothly.

1. Lab Order Creation
We accurately enter physician orders into your lab system, ensuring all patient and test details are correct. This reduces errors, speeds up processing, and guarantees timely and accurate testing.

2. Facility Communication & Support
We act as a bridge between your lab and partner facilities like nursing homes and assisted living centers. Our team handles faxing or emailing results, answering supply queries, and notifying facilities of critical lab results promptly.

3. Phlebotomist & Lab Order Assignment
We coordinate phlebotomist schedules and assign lab orders efficiently. By tracking unassigned or delayed orders and providing real-time updates, we help ensure timely specimen collection and smooth daily workflow.

4. Courier Pickup Management
We manage courier scheduling and track routes to ensure specimens reach the lab on time. Proactive communication minimizes delays and helps maintain sample integrity for accurate testing.

5. Critical Results Notification
We immediately notify providers or facilities about critical lab results, supporting faster clinical decisions and better patient outcomes.

6. After-Hours Support & Critical Result Calls
Our team provides after-hours support for laboratories, managing urgent patient or facility inquiries and ensuring critical results are communicated immediately. This ensures timely intervention, reduces risk, and helps labs maintain high-quality service even outside regular hours.

7. Lab Documentation & Reporting
We organize, send, and store lab reports and documentation according to compliance standards. This improves record accuracy, reduces administrative burden, and enhances satisfaction for facilities and providers.

Why Choose Celestix Communications for Laboratories?

Our motto, “Timely Communication is the Key,” reflects our commitment to efficiency, accuracy, and reliability.

Partnering with us allows laboratories to:
Reduce staff workload and phone call volume
Improve provider satisfaction and compliance
Ensure timely handling of critical results
Focus on testing quality rather than administrative tasks